Frequently Asked Questions

Orders enter processing within a few hours of checkout, so cancellation requests need to reach us before processing begins. Email info@cherryvibes.com as soon as possible and we'll do our best. After processing starts, our Refund Policy applies.

If your order has multiple items, they may dispatch from different facilities — usually the ones closest to your shipping address. You'll get a separate tracking number for each shipment. It doesn't change your total shipping cost, and the order isn't "split" in any other sense.

Two stages add up: processing (2 – 7 business days) plus shipping (3 – 8 days within the US, 5 – 10 to Canada, 8 – 15 to UK/EU, 10 – 30 elsewhere). For time-critical gifts, please add a few extra days of buffer. Full breakdown in our Shipping Policy.

Yes — to most countries. Shipping rates and estimated delivery windows calculate at checkout. International orders may be subject to customs duties and import taxes (paid by the recipient — see below).

You'll get an email with a tracking number as soon as your package leaves our facility. Tracking can take 24 – 48 hours to start updating after dispatch — that's normal, not a problem. If tracking hasn't moved after 5 business days, email info@cherryvibes.com and we'll investigate.

If you're outside the US, your country may charge import duties or VAT when the package arrives. These fees aren't included in your order total and are the recipient's responsibility. Check your country's customs threshold before ordering if you're sensitive to the extra cost.

First: check around the building, with neighbors, and with your local carrier office — most "ghost deliveries" turn up within 24 – 48 hours. If it doesn't, email info@cherryvibes.com with your order number and we'll open a carrier claim with you.

Every product page has a size chart with actual measurements. Sizes vary between styles (a "Medium" in one cut isn't always the same as another), so check the chart for each piece individually rather than assuming.

For relaxed and oversized cuts, go with the smaller size. For fitted styles, go up. When in doubt, email us your measurements at info@cherryvibes.com and we'll recommend a size for the specific piece.

We're unable to accept returns for sizing alone when the size you ordered was the size we shipped. Please double-check the size chart before ordering. If we sent you the wrong size from what you ordered, that's on us — see "I received the wrong item or wrong size" below.

All sales are final, with one exception: we will replace or refund items that arrive damaged, defective, lost in transit, or where the wrong item or size was shipped. Full details in our Refund Policy.

Email info@cherryvibes.com within 30 days of delivery with your order number, a clear photo of the issue, and a short description. We'll review within 2 business days and either reship or refund — at no cost to you. You usually don't need to send the damaged item back.

Email info@cherryvibes.com with your order number and a photo. We'll send the correct item out free of charge.

Once approved, refunds go back to your original payment method within 10 business days. Your bank or card issuer may take a few extra days to actually post the credit.

Sizing mismatches when the correct size was shipped, color variance between your screen and the actual garment, items that have been washed or worn (except where a defect only became apparent after wear), and packages returned because the shipping address was incorrect or incomplete.

Yes — use code WELCOME5 at checkout for 5% off your first order. It applies automatically to customers who haven't ordered before.

Yes — we run a 5% off promo code around every major US holiday (Mother's Day, Father's Day, Independence Day, Black Friday, Cyber Monday, Christmas, and more). The active code is featured at the top of every page during the promo window, so you'll see it as soon as it's live.

Only one code can be applied per checkout. If multiple codes would apply, pick the one with the biggest savings.

Yes. Checkout is handled by Shopify, which is PCI-DSS compliant — we never see or store your card details ourselves. You'll see the secure padlock in your browser bar throughout checkout.

Machine wash cold, inside out, with similar colors. Tumble dry low or hang to dry. Skip the bleach and the iron-directly-on-print. Following this routine keeps prints crisp and colors true for the long haul.

Small color variance between your screen and the actual garment is normal — every monitor calibrates differently. This isn't a defect.

Email info@cherryvibes.com — we respond within 2 business days. Please include your order number if you're writing about a specific order.