Refund policy
30-day window for damages and defects.
All Cherry Vibes sales are final, with one important exception: if your item arrives damaged, defective, or different from what you ordered, we'll make it right at no cost to you. Please review the size chart on each product page carefully before ordering — we're unable to accept returns for sizing alone.
What we WILL replace or refund
We'll make it right, free of charge, if:
- Your item arrives damaged in transit.
- Your item has a quality defect (printing issue, stitching error, peeling, fading, etc.).
- You received the wrong item or the wrong size from what you ordered.
- Your package is lost in transit (no tracking update for 30+ days after dispatch for domestic orders, 45+ for international).
How to file a claim
Email us at info@cherryvibes.com within 30 days of delivery with:
- Your order number.
- A clear photo of the issue (and the shipping label, if the package itself was damaged).
- A short description of the problem.
We'll review and respond within 2 business days. Approved claims are replaced or refunded at no cost to you — keep the original item unless we ask you to ship it back.
What's NOT covered
- Sizing — please consult the size chart on each product page. Items returned because they didn't fit (when the correct size was shipped) aren't eligible for refund.
- Color variance — colors can look slightly different on your screen vs. the actual garment. Small variance isn't a defect.
- Worn or washed items, except in the case of a quality defect that only became apparent after wear.
- Address errors — if a package is returned to us because the shipping address was incorrect or incomplete, you're responsible for the cost of reshipping.
European Union — 14-day cooling-off period
If you're shipping to the EU, you have the right to cancel or return your order within 14 days of delivery for any reason. The product must be in its original, unworn, unwashed condition with tags. Return shipping is at your expense. Email info@cherryvibes.com to initiate.
Refund timing
Once a claim is approved, refunds go back to your original payment method within 10 business days. Banks and card issuers can take a few extra days to actually post the credit on their end.
Order cancellations
Because orders enter processing within a few hours of receipt, we can only cancel orders that haven't yet been processed. Email info@cherryvibes.com as soon as possible after ordering and we'll do our best.
Questions
Reach out any time at info@cherryvibes.com. We read every message.